CIMB Online Services Up Again, After Going Down For Hours!

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CIMB online and mobile banking services are finally up after failing for most of the day! Here is what you need to know!


CIMB Online + Mobile Services Down Most Of The Day!

At around 10 AM on Friday, July 1, 2022, CIMB started experiencing issues with their online and mobile banking services.

Some users could not load the CIMB Clicks website completely, while many users complained that they could log in, but were unable to complete any online transactions, like :

  • Interbank GIRO (IBG)
  • Instant transfers
  • DuitNow transfers

Instead, they received error messages like :

Sorry, service is temporarily unavailable. We apologise for the inconvenience caused. [CLK00495]

We’ve encountered an unexpected error. Please try again later. [CLK00507]


Please enter valid Email or Mobile Number. [CLK00494]

CIMB Online Services Up Again, After Going Down For Hours!


CIMB Online Services Up Again, After Going Down For Hours!

This system-wide issue is not only affecting their online banking portals – CIMB Clicks and CIMB BizChannel, but also their Clicks mobile app.

At 4:37 PM, CIMB announced that Interbank GIRO (IBG) transfers were back online, but not DuitNow transfers.

Please be informed that DuitNow To Account (Instant Transfer) is unavailable at the moment. As an alternative, you may perform transaction by using Normal Transfer (IBG). Thank you.

At 5:22 PM, CIMB announced that they resolved their DuitNow services, although many of their BizChannel customers complained that they are still not able to view their statements, or make online transfers.

Their social media team is asking BizChannel users still experiencing problems to contact the BizChannel team at 1300 888 828 or +603 2297 3000 for further assistance.

CIMB ATM and counter services were not affected by this issue, so you can still head over to a nearby CIMB ATM if you need to withdraw money.


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Dr. Adrian Wong has been writing about tech and science since 1997, even publishing a book with Prentice Hall called Breaking Through The BIOS Barrier (ISBN 978-0131455368) while in medical school.

He continues to devote countless hours every day writing about tech, medicine and science, in his pursuit of facts in a post-truth world.


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