If MySejahtera is now working properly, you can try to clear its App Cache!
Here is our step-by-step guide on how to clear the MySejahtera App Cache!
Why You Need To Clear MySejahtera App Cache
MySejahtera has improved greatly since it was first launched, but many users still complain of various bugs and problems.
For example, your vaccination status may not appear correctly. Many people have also reported that they were unable to generate and/or download their COVID-19 vaccination certificate.
The most common solution to this problem is to delete and reinstall MySejahtera. But before you do that, you can actually try to clear its App Cache.
How To Clear MySejahtera App Cache : Video Guide
Here is our video guide on how to clear the MySejahtera App Cache on Android smartphones.
Unfortunately, there is no such option for the iPhone.
How To Clear MySejahtera App Cache : Pictorial Guide
For those who prefer a pictorial guide, here is our step-by-step guide on how to clear the MySejahtera app cache.
Step 1 : Look for Settings in your Android smartphone.
Step 2 : Scroll down the list of available settings, and tap on Apps.
Step 3 : Tap on the Search icon on the upper right corner of Apps.
Step 4 : Type “mysejahtera” and when it appears, tap on MySejahtera.
Step 5 : Scroll down and tap on the Storage option.
Step 6 : In the MySejahtera Storage page, tap on the Clear cache option at the bottom.
Warning : Do NOT tap on Clear data, as that would wipe out your login data. It will be like you deleted and reinstalled MySejahtera.
But if you did it anyway, don’t worry. Your other MySejahtera data is still safely stored in the cloud. You just need to log into MySejahtera again.
That’s it! That clears the MySejahtera app cache! Simple enough, isn’t it?
You can now log into MySejahtera to see if that resolves your problem.
Bonus Step : Delete App Data Too!
If it still did NOT resolve your problem, you can repeat the steps above, and tap on Clear data instead of just tapping on Clear cache.
But be warned that this step will wipe out your login data, so you will need to log into MySejahtera after this. It will be similar to deleting and reinstalling MySejahtera.
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