The Laguna Redang Island Resort is claiming that the recent RM399 offer for a 3D2N holiday at their resort is a scam by Umance!
Umance, who sold it to over 9000 people, insists it is not a scam, and is now offering a replacement deal instead.
Find out what is going on with this dispute about the RM399 package between Laguna Redang Island Resort and Umance!
RM399 Laguna Redang Holiday : A Umance Offer
Umance is apparently an entrepreneur who made his name selling seafood online.
On 11/11, he branched out into the hospitality business, offering a 3D2N holiday at the Laguna Redang Island Resort for only RM399 (~US$99), with 7 meals included!
Laguna Redang Island Resort : Umance Offer Is A Scam!
After Umance sold his RM399 holiday package to over 9000 customers, Laguna Redang Island Resort denounced him as a fraudster.
Umance has disputed this. Here is a rough timeline of what happened.
11 November @ 1:57 PM
Laguna Redang Island Resort issued a terse announcement that they do not endorse, and neither are they participating, in any third-party 11/11 event or Facebook live event.
It has come to our attention that there are companies falsely advertising for our package, we wish to clarify that Laguna Redang Island Resort do not endorse nor participate in any third party 11.11 event or Facebook live event.
11 November @ 6:31 PM
In a second announcement, Laguna Redang Island Resort did not authorise the deal, or consented to it.
Dear Valued Guest(s),
It has recently come to our attention and knowledge that there has been a deal circulating in Facebook in relation to the stays package(s) by promoting and/or selling with conditions of non-expiry permanent tickets, waiver of surcharges, under name of Laguna Redang Island Resort.
Kindly be informed that Laguna Redang Island Resort has never come to consensus in approval, authorized and/or consented to such deal or transaction.
We reserve all our rights. Any inconvenience caused is utterly regretted.
Laguna Redang Island Resort
This screenshot of a bank transfer of RM 100,000 from Ricksman MS Sdn Bhd (Umance’s company) to Laguna Redang Travel was shared online, as evidence that Umance had indeed booked those rooms.
12 November @ 11:10 PM
Laguna Redang Island Resort confirmed that they received RM 100,000 on 11 November 2020.
However, they insisted that they never agreed to the deal, and asked the bank to reject and return the sum.
They also insisted that Umance was a fraudster impersonating as an agent of Laguna Redang Island Resort, and asked those who purchased it to lodge a police report.
LAGUNA REDANG ISLAND RESORT (“LAGUNA”) would like to alert the public of fraudsters pretending to be agents of LAGUNA in order to defraud the holiday makers of their money. These fraudsters will defraud the public online or through social media and impersonate as agent of LAGUNA with “attractive packages” which are obviously NOT offered by LAGUNA.
Please note that LAGUNA has no connection with such deceptive practices, and does not, under any circumstances, offered such “attractive packages” nor request anyone to transfer funds to bank accounts that are not under LAGUNA’s name.
On the recent incident circulating in Facebook in relation to an “attractive packages” offered, LAGUNA would like to alert the public that LAGUNA has no connection with such “attractive packages” nor has offered and/or authorized and/or consented to such “attractive packages”. An unauthorized sum of RM100,000.00 was banked into
LAGUNA’s bank account on 11 November 2020 without LAGUNA’s knowledge and authorization and LAGUNA had on 12 November 2020 instructed the bank to reject the receipt of the said sum of RM100,000.00 and requested the bank to remit the said sum of RM100,000.00 into the sender’s account.
For those who have conducted transaction with the suspected fraudsters, please report the matter to the police immediately as LAGUNA has lodged a police report on 11 November 2020 to protect our interest and to prevent further fraud.
Umance Replaces Laguna Redang with Tanjung Rhu Langkawi!
At around 5:30 PM on 14 November 2020, Umance posted a video, in which he reiterated that it was not a scam.
However, due to technical issues (likely Laguna Redang refusing his booking), he will fully refund all purchases, or replace it with a 3D2N holiday in the Tanjung Rhu Resort in Langkawi.
In a second video, he shared that the Tanjung Rhu 3D2N holiday package will be managed by Fantastic Tour Services Shd. Bhd. with these features :
- Tanjung Rhu Resort room on a twin-sharing basis
- includes 1 day Langkawi road tour
- includes 3 meals x 2 days
- no expiry date + ability to change name or date
- free luggage bag with every 2 tickets
He also offered this Tanjung Rhu 3D2N holiday package to those who missed the earlier offer, at RM399 per person or RM798 per room.
Laguna Redang To Tanjung Rhu : Bait & Switch Scam?
Now, it appears that Umance did indeed send Laguna Redang Island Resort RM100,000 as deposit, but it does not mean that he actually had an agreement to book so many rooms with them.
Sharp-eyed netizens also pointed out that Fantastic Tour itself is offering a much better deal at only RM244 per person!
You would actually save RM355 (39%) per room if you purchase the Tanjung Rhu deal directly from Fantastic Tour Langkawi themselves, albeit without free meals and different freebies.
This makes the whole RM399 Laguna Redang holiday package look suspiciously like a bait-and-switch scam.
In such scams, customers are “baited” with an incredibly good offer, but later they will discover that what they purchased was no longer available.
That’s when the “switch” happens – you are persuaded to accept a cheaper replacement instead of a refund, or upgrade to a more expensive alternative.
While we cannot be 100% sure it is a bait-and-switch, it is interesting how fast Umance came up with the Tanjung Rhu replacement package.
Heck, he was actually in Langkawi today to record his Facebook Live video with his team, and both reps from Tanjung Rhu Resort and Fantastic Tour!
One thing’s for sure – Umance is a businessman, and businessmen don’t go into the business to lose money… Caveat emptor! Buyers beware!
- MKN : 3 People Now Allowed In Car During CMCO / PKPB
- MKN : No Special Seating / Face Mask Requirement In Car!
- RM4K Fine For Family Of 4 At Restaurant During CMCO? 🤔
- CMCO / PKPB Lockdown SOP for Peninsular Malaysia!
- KL, Putrajaya + 8 States : CMCO Lockdown Until 6 December!
- IKEA Damansara : Closed After Potential COVID-19 Case!
- Tesco Mutiara Damansara : Reopens After 48 COVID Cases!
- Bayan Lepas Lady Caught Breaking COVID-19 Quarantine!
- Komugi 1 Utama : Closed After Staff Positive For COVID-19!
- Nikon Says Goodbye To Malaysia On 1 January 2021
- Bayan Lepas in Penang : CMCO / PKPB on 6 November!
- KPJ Penang : Patient + 8 Frontliners Positive For COVID-19
- Seremban CMCO / PKPB Starts On 5 November 2020!
- 7 Eleven @ M City Ampang : Staff Positive For COVID-19!
- Royal Selangor Golf Club : 5th Case, Members Please Get Tested!
- Are There 50 COVID-19 Cases In Tesco Mutiara Damansara?
- Dr Noor Hisham Was NOT Asked To Fake COVID-19 Cases!
- Many Shops In Johor Bahru Closed Because Of COVID?
- No, Malaysia Airlines Is NOT Being Liquidated!
- Fact Check : Car Seating SOP For CMCO / PKPB Lockdown?
- RM1K Fine For Sitting Next To Driver During CMCO / PKPB?
- Register With MySejahtera / Logbook, Or Get Fined RM1K!
- Malaysian AES + Speed Trap Camera Locations For 2020!
- Robbers Posing As KKM Officers Testing For COVID-19?
- Does Singapore Require You To Wear PPE Suits On Flights?
If you like our work, you can help support us by visiting our sponsors, or even donating to our fund. Any help you can render is greatly appreciated!
Pingback: Did Old Town White Coffee Use PORK In Curry Mee?! | The Rojak Pot
Pingback: COVID-19 Malaysia : 47417 Cases, 34785 Healed, 309 Dead | Rojak Pot
Pingback: UNIQLO Fahrenheit 88 : Staff Positive For COVID-19! | The Rojak Pot
Pingback: Man With COVID-19 Bracelet Caught Outside Jelutong Market | Rojak Pot
Pingback: Vintry Damansara : Two Employees Positive For COVID-19! | Rojak Pot
Pingback: COVID-19 Malaysia : 49730 Cases, 36624 Healed, 318 Dead | Rojak Pot
Pingback: Umance Scam RM 3.5 Million On Facebook Live Event : More Than 8000 11.11 Laguna Redang Holiday Packages Sold In 2 Hours – The Coverage
Pingback: UNIQLO Empire Subang : Staff Positive For COVID-19! | The Rojak Pot
Pingback: Padini IOI Mall : Employee Positive For COVID-19! | The Rojak Pot
Pingback: COVID-19 Malaysia : 61861 Cases, 50204 Healed, 350 Dead | Rojak Pot
Pingback: 354 COVID-19 Deaths In Malaysia As Of 28 November 2020 | Rojak Pot
Pingback: 357 COVID-19 Deaths In Malaysia As Of 29 November 2020 | Rojak Pot
Pingback: Did The Second Penang Bridge Get Hit By Giant Waves? | The Rojak Pot
Pingback: Hairstylist Possibly Infects 48 In House Calls, Holiday with COVID-19! 😱
Pingback: End Of An Era : Sony To Shut Down Penang Facility! | The Rojak Pot
Pingback: COVID-19 Malaysia : 70236 Cases, 59061 Healed, 376 Dead | Rojak Pot
Pingback: Sabah CMCO / PKPB Extended To 20 December 2020! | The Rojak Pot
Pingback: COVID-19 Malaysia : 71359 Cases, 60204 Healed, 380 Dead | Rojak Pot
Pingback: COVID-19 Malaysia : 74294 Cases, 62306 Healed, 384 Dead | Rojak POt
Pingback: KKM : Pfizer Vaccine Not Delayed, But Not Approved Yet | The Rojak Pot
Pingback: COVID-19 Malaysia : 75306 Cases, 64056 Healed, 388 Dead | Rojak Pot
Pingback: COVID-19 Malaysia : 76265 Cases, 65124 Healed, 393 Dead | Rojak Pot
Pingback: 393 COVID-19 Deaths In Malaysia As Of 9 December 2020 | Rojak Pot
Pingback: Was A Lazada Delivery Guy Caught Licking A Parcel? | The Rojak Pot
Pingback: COVID-19 Malaysia : 82246 Cases, 68084 Healed, 411 Dead | Rojak Pot
Pingback: Three Golf Clubs Hit By COVID-19 Exposure! | The Rojak Pot
Pingback: Man Only Fined RM2K For Assaulting Lady Who Honked Him! | Rojak Pot
Pingback: Karex Pontian : Closed After 28 COVID-19 Cases! | The Rojak Pot
Pingback: Malaysia : COVID-19 Vaccine Maybe Available Only In April! | Rojak Pot
Pingback: What Happens When COVID-19 Patient Lies : Doctor Infected! | Rojak Pot