The Maxis mobile network is back online, after going down for several hours in the Klang Valley! Here is what happened…
Maxis Network Down : No Calls, No Internet
On Friday, June 30, 2022, Maxis experienced a significant network failure in the Klang Valley, with many people unable to make calls, or connect to the Internet using mobile data.
Maxis issued a press statement this morning, stating that they are working on restoring their network.
We are aware that our customers have been experiencing service disruptions. Rest assured that our team is working hard to identify and resolve the matter as soon as possible. We would like to thank our customers for their understanding and patience, and apologise for the inconvenience during this time.
There was a complete loss of signal, with some people being reverted to EDGE, instead of 4G LTE.
People from various areas of Selangor and Kuala Lumpur, like Damansara Perdana, Ara Damansara, Puchong, Cheras, Ampang, Mutiara Damansara and Bandar Utama reported this problem.
Maxis Network Down : Full Restoration Soon!
At about 1:45 PM, Maxis announced that their network is being restored gradually, and they expect full restoration soon.
We would like to update our customers who were experiencing network disruptions earlier, that services are being restored gradually, and expect full restoration soon. We would like to once again thank our customers for their understanding and patience.
Just in case your connectivity isn’t restored automatically, you can try reset your phone’s connectivity by turning the Airplane mode on, and then off.
This will disconnect your phone from the Maxis network and reset the connection, hopefully restoring your access to the network.
You may have to do this 2-3 times. When I did it the first time, they switched me to the EDGE network and while I could make calls – they didn’t seem to be connecting.
I could only connect to the 4G LTE network after reconnecting for the second time. So keep trying, and you should get connected again.
Let’s see if Maxis issues its affected users some kind of compensation for this network failure… 😉
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