MITI FAQ On Business Ops Allowed During MCO

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MITI FAQ On Business Ops Allowed During MCO Part 1


MITI FAQ On Business Ops Allowed During MCO Part 1

Section 1 : General Questions On Applications

1. What additional sectors are allowed to operate during the period of the Movement Control Order (MCO)?

 Only selected additional economic sectors are allowed to operate during the Movement Control Order (MCO) period, subject to approval and health & safety protocols. A list of selected economic sectors is shown in Appendix 1. 

The list is a supplement to the list of essential services issued by the National Security Council (Majlis Kesematan Negara – MKN) and the list of critical product manufacturing sectors issued by MITI on 18 March 2020. Please refer to Appendix 2.

2. Can companies in the sector not listed in Appendix 1 and Appendix 2 operate during the MCO period? 

No. Only companies in the listed sector are allowed to operate, subject to health & safety protocols. 

3. Should my company apply for approval if my company is categorized in Appendix 1? 

 Yes, Companies can apply through the COVID-19 Intelligent Management System (CIMS) 2.0 at

Click on the link at the front page of MITI’s portal to access the application system effective Monday, 13 April 2020 at 9.00 am. 

4. How long does it take to process the application and how is the approval letter given to the company? 

Processing will take up to five (5) days. If an application is successful, a letter of approval will be auto-generated by CIMS 2.0.

The companies are encouraged to check the status of their application in the system from time to time. The company can only start their operations upon approval by MITI. 

5. If I have received MITI approval to operate during the MCO Phase 1 & 2, do I need to re-apply?

The new CIMS 2.0 will auto-generate approval letters with a QR code that will facilitate the movement of workers and operations. Therefore, all companies with prior approval from MITI are encouraged to re-apply in CIMS 2.0. 

6. If I have obtained MITI’s approval to operate during the MCO Phase 1 & 2, but would like to increase the workforce capacity, can I re-apply?

Yes, all companies that have received prior approval from MITI are required to re-apply for additional capacity in CIMS 2.0.

7. If my application for operation during the MCO Phase 1 & 2 was rejected, can I re-apply?


8. If I have been approved by the Ministry of Health / Ministry of Agriculture and Food Industries / Ministry of Domestic Trade and Consumer Affairs / Ministry of Primary Industries and Commodities / Ministry of Housing and Local Government / Local Authority to operate during MCO period, do I need to reapply?


9. How do I check the status of my application?

Please log into CIMS 2.0 at to check the status of your application. Due to practical difficulties, calls on status of applications will not be entertained.

10. If my application is rejected, can I appeal?

Yes, the appeal can be made in CIMS 2.0 at

11. Besides online submission, can I submit my application via e-mail or other alternative ways?


12. For a company with multiple businesses and sites, do we apply separately?


13. Who should be submitting the application? Managing Director or Director or the Project Director / Project Manager for each site or anyone authorized by the Company?

Any authorized representative of the company.

14. Do I submit my list of suppliers and other sensitive information to MITI or the Associations?

These list of suppliers and other sensitive information must ONLY be submitted to MITI via CIMS 2.0.


Section 2 : Business Operations

15. Once approval is received, can the company immediately commence operations? 

Yes, companies can commence operations subject to the conditions in the approval letter. 

16. If my business premises are in the red zone area, can my company be considered for approval to operate?

The business premises located in the red zone area are subject to the regulations of the National Security Council (MKN) and the related local authority (PBT).

17. Can I operate with 100% manpower?

The company is only allowed to operate based on the operating capacity approved by MITI.

18. Can I operate full-time?

The company must get the approval from MITI to operate full-time. The hours of operation are subject to the regulations of the National Security Council (MKN), State Government and local authorities (PBT).

19. What health and safety protocols should be adopted by companies that are allowed to operate during the MCO?

The health and safety protocols contained in the SOPs are available on CIMS 2.0. Companies are required to read and agree to these SOPs before they can register in CIMS 2.0.

20. My company is not listed in Appendix 1. However, I supply products / services (such as raw materials, logistics services) to companies that are allowed to operate. Can I be allowed to operate?

Please apply through CIMS 2.0 at The company can only operate upon approval by MITI.

21. If my company is categorised in Appendix 1, can my company get services from non-categorical product / service providers (such as machine maintenance, spare parts)? 

Yes, subject to health and safety protocols. The product / service providers need to apply to MITI for approval (please refer to question no. 3 for application information). 

22. If I have been approved to put manufacturing equipment on standby mode (warm idle) but am categorised in Appendix 1, can I operate normally during the MCO period? 

No. Companies must apply and update their information online through CIMS 2.0 at Please refer to question no. 3 for application information.

23. If a company approved to operate during the MCO period is found to have violated operating conditions, will it be subjected to fines / penalties other than withdrawal of approval?

Yes, it is a criminal offense under Regulation 7 of the Prevention and Control of Infectious Diseases (Measures Within the Local Area of Infection) 2020, which is punishable by a fine not exceeding RM1,000 or imprisonment not exceeding 6 months or both.

The company could also face legal action, subject to the relevant laws, regulations and by-laws related to the nature of business.

24. Can companies fulfill all existing and accept new orders for exports to customers outside of Malaysia? 

Companies that have obtained approval to operate from MITI would be allowed to fulfill orders for both domestic and export markets.

25. In case of premise and factory sanitizing, can the company employ professional 3rd party service providers?


26. Do the company’s key service providers, including suppliers, in-house contractors, transporters etc., have to apply for approval separately?

If these service providers are third party vendors, they are required to apply individually to MITI. However, in-house service providers need not apply.


Section 3 : Human Resource

27. I have an approval letter. However, I am not allowed to operate by the enforcement authorities. My employees are also not allowed to travel to work as they have been stopped by the authorities. What do I do?

The list of approved companies and their workforce will be submitted to the MKN, the Ministry of Home Affairs (KDN) and the Royal Malaysian Police (PDRM) in coordinating enforcement operations.

If an approved company or employee is detained/not allowed to operate by the authority, they must present the approval letter to facilitate checking of the approval in the system.

28. If we take all the prescribed and necessary precautions (such as social distancing, mask wearing, hand sanitizer use, temperature monitoring, staggered meal times, etc.), can companies be allowed to operate with more manpower in the extended MCO instead of the limit set earlier for the first and second phase of the MCO?

Companies are only allowed to operate based on the operating capacity approved by MITI.

29. If a worker listed on the current exemption list is on leave (medical or annual or urgent leave), can he be replaced with another worker without further notification to MITI?

He can only be replaced by another worker who was listed in the application submitted to MITI. 

30. Can companies increase the percentage (%) of headcount first while waiting for approval? 


31. For companies with centralised services (sitting under a head office entity but providing shared service support to our manufacturing entities), can a few key staff (IT, HR, Finance) come back to the shared service office to continue with the central services? 

They can come back to the shared service office ONLY IF they have been included in the list of workers submitted to MITI.

Next Page > MITI FAQ On Business Ops Allowed During MCO Part 2


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