Fact Check : Is Petronas Cheating At The Pumps Again?

A viral message on social media claims that Petronas is cheating customers at their pumps… AGAIN.

Find out what this Petronas fuel fraud accusation is all about, and what the FACTS really are!

Claim : Petronas Is Cheating At The Pumps Again!

An audio message and video clip are being circulated, as proof that Petronas petrol stations cheat at the pump.

Here is our edited transcript of the audio message.

Is Petronas Cheating At The Pump? Nope!

From what we can determine – Petronas isn’t cheating at the pumps right now, and even the 2017 case was NOT fuel fraud. Here are the facts…

Fact #1 : The Video Was From October 2017

The video that was posted isn’t new. It went viral in October 2017, showing a Petronas pump attendant dispensing petrol into a metal bucket after a customer accused them of cheating at the pump.

Fact #2 : It Was A Dispensing Speed Problem

Petronas investigated the issue, and confirmed that the problem was the pump was dispensing fuel very slowly, but the amount of fuel dispense was correct.

In their Facebook clarification, they explained the problem and labelled the claims as false :

Fact #3 : The Dispute Was Small

The man on the voice message alleged that Petronas petrol stations will cheat you of half or two-thirds of what you paid – If you pump RM 30, you may get RM 15, or even just RM 10 of petrol.

But the October 2017 case involved a much smaller sum. The lady alleged that she only received RM 18 worth of petrol, after paying RM 20.

Fact #4 : It’s Impossible To Cheat So Much

We motorists will roughly know how much it takes to fill up a full tank, or a half tank.

If you usually pay RM 50 to fill half a tank, and RM 100 to fill a full tank, you would immediately realise that something is wrong if you end up paying RM 150 or RM 200 to fill a full tank.

So it would be quite impossible for Petronas petrol stations (or any petrol stations of other brands) to cheat so flagrantly.

Fact #5 : The Pumps Are Regularly Calibrated

It is possible (technically) to cheat at the margins – by calibrating the pumps to dispense 2-3% less petrol.

That would be unnoticeable to the motorist, but would earn the petrol station a nice sum of money due to the amount of petrol being dispensed daily.

To curb that, petrol pump operators are required by law to calibrate their pumps on an annual basis. On top of that, the Malaysian government conducts enforcement checks to prevent fuel fraud.

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