Was Shopee Warehouse Closed After 50 COVID-19 Cases?

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Did the Ministry of Health shut down the Shopee warehouse after 50 employees were infected with COVID-19?

Take a look at the COVID-19 rumour that went viral, and find out what happened!


Claim : Shopee Warehouse Closed After 50 COVID-19 Cases!

This short warning, which came with two photos, went viral on WhatsApp.

It suggested that the Shopee warehouse was shut down by the Ministry of Health, after 50 employees tested positive for COVID-19!

50 Shopee’s employees infected. Please spray your parcels with disinfectant when you receive them.

Was Shopee Warehouse Closed After 50 COVID-19 Cases?


Shopee Warehouse Closed, Not Because Of COVID-19 Cases?

The notice of closure by the Malaysia Ministry of Health (KKM) is genuine, but Shopee claims that they are unrelated to the allegations of COVID-19 cases.

Here is what we know so far…

Fact #1 : Shopee Denies Warehouse Closure Due To COVID-19 Cases

On 10 July 2021, Shopee claimed that the closure of their warehouse has “nothing to do with the alleged COVID-19 cases“.

They did not confirm or deny the alleged COVID-19 cases, or whether any of their employees recently tested positive for COVID-19.

Fact #2 : Pictures Of Police From Earlier Inspection

The pictures that were shared with the rumour was not from 9 July 2021, but a week earlier.

On 3 July 2021, Shah Alam district police officers inspected the Shopee warehouse to check for EMCO SOP compliance.

During that inspection, they identified an issue at the Shopee warehouse involving the registration of daily part-time workers in the COVID Intelligent Management System (CIMS).

Due to a misunderstanding of the SOP, Shopee was fined RM10,000.

The 9 July 2021 closure of the Shopee warehouse was unrelated to this 3 July incident.

Was Shopee Warehouse Closed After 50 COVID-19 Cases?

Fact #3 : Shopee Warehouse Closed To Implement New SOPs

According to Shopee, they received guidance on additional SOP from KKM to implement in their Shah Alam warehouse, because Shah Alam is under EMCO restrictions.

They claimed that the guidance was very helpful, and thus their “warehouse will be closed temporarily to implement these added SOPs as quickly as possible“.

Fact #4 : KKM Ordered Shopee Warehouse Closure

However, the KKM notice tells a different story. It is an official Notis Perintah Tutup Premis (Notice of Premise Closure Order).

That was not a suggestion or guidance by KKM. It was an order to close the Shopee warehouse at the Mapletree Logistics Hub, from 9 July until 16 July 2021.

However, this does not mean that the rumours of 50 infected Shopee employees are true. It merely tells us that the closure of the Shopee warehouse was mandatory, not a suggestion.

Was Shopee Warehouse Closed After 50 COVID-19 Cases?

Fact #5 : Warehouse Parcel Deliveries Will Be Delayed

While Shopee is assuring everyone that their platform is “operating per business as usual”, they admitted that there will be delays “for deliveries via our warehouse”.

They said that buyers whose orders are affected will receive an alert via push notifications in their Shopee account.

This is further evidence that the warehouse closure was not a suggestion, but an order that must be complied with.


Shopee Statement On Warehouse Closure Over COVID-19 Concerns

This is the 10 July 2021 statement by Shopee on their warehouse closure over COVID-19 concerns/

Dear valued Shopee users,

Shopee is cooperating very closely with the authorities who are working hard to fight Covid-19 in the country. On 9 July 2021,we received some guidance from the Ministry of Health (MOH) on additional Standard Operating Procedures (SOPs) they suggested for us to implement at our Shah Alam warehouse. This is because Shah Alam has been placed under Enhanced Movement Control Order. It has nothing to do with the alleged Covid-19 cases, and the inspection is separate from the one conducted by the Royal Malaysia Police (PDRM) on 3 July.

The guidance is very helpful and our warehouse will be closed temporarily to implement these added SOPs as quickly as possible.

To clarify, the Shopee platform is operating per business as usual and deliveries made by Shopee Express and all our other delivery partners are not affected. Some delays may occur and only for deliveries via our warehouse, which are a small portion of overall orders. Buyers whose orders are affected will also receive an alert via push notifications in their Shopee account.

Rest assured it does not impact our overall platform operations and we continue to provide Shopee users with all your needs.

We seek your patience and understanding as this is a national matter and we all have a part to play in the fight against Covid-19. Thank you for all your support and we will provide updates on the situation via our official social media accounts.

Thank you.



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